My wife and I live in well to do town near Boston, and a few years ago we bought a condo near the “happening” part of town. Needless to say, we did not buy a cheap place. The people before us, did lots of renovations on their own, that we expected to fix over time. Case in point, one of the living room walls has a 1″ space between the studs and the plasterboard. Not the makings of a sturdy wall (I am now amazed that they hung a 50″ Plasma TV on this wall.)
As part of their “on the cheap” activities, they purchased a Maytag vertical stack washer dryer. This is not one of those new hifalutin’ models with the front load washer and any wrinkle steam dryers. No, this is your moms 1960 Kenmore, in a vertical arrangement. Our problem with this machine, is that it eats our clothes. All of my new T-shirts and winter pullovers have little chew marks at the bottom near the waist, and around the seams under the arms. Or plan was to use this machine for several years, and eventually replace it with a better system. We have already destroyed more clothes then the worth of the machine, so we decided that later should become sooner.
Our plan was to get a “high end” washer dryer that would fit in our current kitchen laundry area. The current monster overfills the current space. We wanted something that something that could be installed at counter depth (24″). So off we went to the high end appliance store in Wellesley and looked at Miele and Bosche systems. The Miele was just too f**king expensive, and the Bosche was missing important features. We settled on a washer / dryer set made by a Swedish company named Asko.
So in the middle of April, I plunked down the Amex card, and ordered the machines. After the charges went through to my card, they informed me that the optional little tray that sits between the washer and dryer ( a $250 item), was on backorder and would not be available for a few weeks. “Did I want the washer and dryer delivered anyway?”, they asked. “No”, I replied, “we really don’t have the space to let the units sit around until they are installed. We live a small condo and space is a premium.”
A few weeks later, they called my wife to let her know that the systems had arrived, but there was no room on the truck until the following Friday, my wife’s birthday. The salesman made a strong point to my wife, that i was my fault this was taking so long since I didn’t want the units delivered right way. “Are you fucking, kidding me?”, I asked her. I guess they are use to people who take delivery on major appliances that they won’t be able to use for a month because the distributer can’t get a critical component. The salesman did offer me the showroom display unit, but at full price. I decided I would rather wait for a new one.
So finally Friday arrived, and I took the day off to receive the appliances. The delivery showed up on time, but we noticed that the washer was “scrunched” (squished and crunched) when they removed it from the shipping carton. So now I will have to take another day off next week, to receive the unit. Meanwhile, I have already paid off the bill of the Amex card.
So this is a message to Asko, Miele, Bosche, Wolf, Sub Zero, and anyone else that makes high end appliances. WTF is wrong with you people? Haven’t you figured it out that people who buy your shit, are paying your high prices so we don’t have to deal with the trials and tribulations of Timmy the Maytag repair man.
Next time I am going to consider ordering my appliances through the Internet. The service can’t be any worse.